Monthly renewal
VenueOpen subscriptions renew automatically each month using the payment method supplied at checkout. The renewal date is shown in the Stripe receipt and customer portal.
Cancellation
You may cancel at any time through the Stripe customer portal or by emailing us. Cancellation takes effect at the end of the current paid billing period. You will not be charged for the following period, and access ordinarily continues until the current period ends.
Change-of-mind refunds
Because access and current lead information are supplied during each billing period, payments are not normally refunded merely because the customer changes their mind, does not use the service, or cancels partway through a month. We do not normally provide pro-rata refunds for an unused portion of a billing period.
When we will review a refund
Contact us promptly if:
- you were charged twice or charged after a properly completed cancellation;
- the service was materially not supplied for the paid period;
- the charge was unauthorised; or
- you believe a refund or remedy is required under the Australian Consumer Law.
We will review the account and respond within a reasonable period. Approved refunds are returned through the original payment method and may take additional time to appear depending on the customer’s financial institution.
Service problems
If a report is delayed or contains a material factual problem, contact us first so we can correct, replace or re-supply it where appropriate. Public-source uncertainty or a venue deciding not to open is not, by itself, a service failure where the signal and its confidence were accurately described.
Disputes
Please email hello@venueopen.com.au before raising a payment dispute so we have a reasonable opportunity to investigate and resolve it. This does not prevent you exercising any right you have under law or through your payment provider.
Consumer rights
Nothing in this policy limits a guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.