1. The service
VenueOpen provides business customers with hospitality lead intelligence derived from public datasets and other legitimate public signals. Depending on the subscription, delivery may include email reports, downloadable tables, evidence links, rankings, commentary and access to private online material.
VenueOpen is an intelligence and research service. It is not a guarantee that a venue is new, will open, remains available as a sales opportunity, or will purchase from a subscriber.
2. Subscriptions and payment
- Subscription pricing, billing frequency and inclusions are shown before payment.
- Subscriptions renew automatically at the stated interval until cancelled.
- The coffee-roaster founding offer is A$69 per month for the first five accepted customers, with that price protected for their first 12 months.
- VenueOpen is not currently registered for GST, so GST is not charged.
- If a protected pricing period expires, any price change will be communicated before it takes effect. A customer may cancel before the new price applies.
3. Cancellation and refunds
You may cancel at any time through the Stripe customer portal or by emailing us. Cancellation takes effect at the end of the paid billing period, and access ordinarily continues until then. Payments already made are not normally refunded for a change of mind or an unused portion of a billing period, except where required by law or stated in our Refunds and cancellation policy.
4. Permitted use
A subscription is for the internal business use of the subscribing organisation. You may use the information to research and approach prospective business customers.
You must not:
- resell, publish, sublicense or distribute the reports or database to another organisation;
- systematically scrape, reproduce or create a competing database from the service;
- misrepresent a VenueOpen signal as verified fact;
- use the service for unlawful, misleading, harassing or discriminatory activity; or
- use contact information contrary to the Privacy Act, Spam Act, Do Not Call rules or another applicable law.
VenueOpen supplies research information; it does not provide consent or legal authority to send marketing messages. Subscribers remain responsible for their own outreach practices.
5. Sources, accuracy and attribution
Public information can be incomplete, delayed, duplicated, changed or incorrect. Confidence labels and rankings are assessments, not certifications. You should verify material information before incurring cost, entering an agreement or relying on a lead commercially.
The service contains Victorian Government data © State of Victoria, licensed under the Creative Commons Attribution 4.0 International licence. Source data has been modified through comparison, selection, scoring and commentary. Third-party facts, names and marks remain the property of their respective owners.
6. Intellectual property
VenueOpen owns or licenses the original selection, organisation, scoring methodology, commentary, presentation, branding and software used in the service. A paid subscription gives the customer a limited, non-exclusive, non-transferable right to use the delivered material internally during the subscription. It does not transfer ownership of VenueOpen’s compilation or methods.
7. Availability and changes
We may change sources, formats, scoring or delivery methods where reasonably necessary to improve or maintain the service. We may suspend access for non-payment, misuse, security concerns or a material breach of these terms. We do not promise uninterrupted availability of a particular public dataset or third-party source.
8. Australian Consumer Law
Nothing in these terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.
9. Liability
To the extent permitted by law, VenueOpen is not liable for indirect or consequential loss, lost sales, lost opportunity or decisions made from unverified lead information. Where liability can lawfully be limited, VenueOpen’s aggregate liability relating to the service is limited to the subscription fees paid by the affected customer in the three months preceding the event giving rise to the claim.
10. Privacy
Personal information is handled as described in the Privacy policy.
11. Governing law and contact
These terms are governed by the laws of Victoria, Australia. Before starting formal proceedings, both parties should attempt to resolve the issue in good faith by contacting hello@venueopen.com.au.